Let’s Make Sh*t Happen!

Part Time Administrative Assistant (£29k pro rata)

This is an exciting opportunity for a super oomphy and extra-efficient brain to take on the role of part-time admin assistant for 20 hours a week. Be a part of making epic shit happen and helping other lovely people get their own zest, and lives, fully on track. Download the job description and person spec or review below, and send your CV and cover letter to lauren@laurenstoney.co.uk to apply.

Part Time Administrative Assistant (£29k pro rata)

Job title: Administrative Assistant
Location: Hybrid of home-working and office based at Platf9rm, Brighton
Terms: Permanent, Part Time
Salary: £14,500 per annum (or £29,000 pro rata’d)
Requirements: Client responsiveness is a priority so hours will be required across 4-5 days of the week

Purpose of the role: To provide comprehensive administrative support for Lauren Stoney Coaching Ltd, ensuring a seamless client journey, accurate data management, and efficient delivery of all programme components.

Key Responsibilities:

• Manage all client communications from initial contact through to programme completion, including responding to queries, sending out next steps, and ensuring all required steps are completed (application, onboarding materials, pre-programme calls, payment, training questions, follow-up, feedback, testimonial).
• Update and maintain client records in the company CRM and tracking systems, ensuring all data is accurate and up to date.
• Track and manage stock of materials, flagging low stock levels where needed.
• Schedule and coordinate all client coaching and accountability sessions.
• Keep track of client status and ensure they are given the correct communication for each stage of the client journey.
• Manage the weekly KPI reporting process.
• Liaise with external partners and suppliers as required.

Experience:

• Experience in administration, customer service, or similar roles
• Experience in coaching, health, or wellness sector (desirable)
• Experience with data reporting and KPI tracking (desirable)
• Experience of Brevo and/or Dubsado (desirable)

Skills & Abilities:

• Excellent organisational and time management skills
• Strong written and verbal communication
• High attention to detail
• Ability to manage multiple tasks and deadlines
• Proficient in using CRM systems, spreadsheets, and email
• Ability to adapt communication for different client needs and scenarios

Personal Qualities:

• Proactive and self-motivated
• Discreet and able to handle sensitive information
• Client-focused and empathetic
• Flexible and able to adapt to changing priorities
• Interest in personal development or coaching (desirable)

Knowledge:

• Good IT literacy
• Willingness to learn about Lauren Stoney Coaching’s offerings
• Knowledge of coaching or personal development programmes (desirable)

Other Requirements:

• Based in Brighton / prepared to work in a Brighton office at least two days a week whilst being able to work remotely and independently.